5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing quality control processes.
Safety guard businesses are unlike any seller a property supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by taking a look at the walls. However, when you hire a security guard business, how often can you see whether the guard company is performing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it’s important to implement a system of verification and quality control to make sure that issues connected with the deficiency of doing these tasks do not begin to happen.
In this article we will talk five (5) easy steps to improving your security guard service and achieving what you imagine as your perfect retail security Dagenham.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your condition is one of these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security company and ask yourself does it seem decent.
It is also the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to screen whether the guard is a fantastic fit for your house is to perform a short”interview” to get a feel for the guard and also to describe your expectations. This initial conversation can tell you a good deal about what to expect from that guard and it gives you a chance to request another guard if you feel it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each guard to the business itself, in many cases the guard’s orientation to his assigned land isn’t as complete. We predict the orientation for the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Does it happen at your property?
• Who does the training?
• How long is each officer educated?
• How long can the security company double lender?
• How thoroughly are your article requests clarified?
Determine the response to every one of these questions and make sure they match what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and also your site special training to get an understanding of what goes on preparing a guard to work in your property.
Protect supervision is one of the main factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. If the guards are not being supervised, they begin to feel their work isn’t important and they begin to see themselves as less of a region of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the two methods of distant supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re on your property. These monitoring systems permit the security guard business to track the log and time the activity of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports which enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a method of making sure each guard is secure and alert. Using guards check-in regularly together with the security guard business, at least each 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your security as you are not there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure they know their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident the consultant isn’t really a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.